Frequently Asked Questions

Everything you need to know about shopping with Humantra UK

What are your UK shipping options and delivery times?

We offer Standard Shipping (3-5 business days) and Express Next-Day Delivery for orders placed before 2 PM GMT. Free standard shipping is available on all UK orders over £75.

How do I return an item for a refund or exchange?

We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate your return through our online portal to receive a prepaid shipping label.

How can I ensure I am ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

Which payment methods do you accept?

Humantra UK accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Clearpay.

Are your garments ethically produced?

Yes, sustainability and ethics are core to Humantra. We partner with certified factories that ensure fair wages and safe working conditions, prioritizing organic and recycled materials in our collections.

Can I track my order once it has been shipped?

Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.